CUSTOMER SERVICE

CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: monrov@monrovco.com

or fill in our contact form:

 

FAQ

Return Policy -

 

 

General Information

-Merchandise returns purchased from MONROV Online Store may be returned no later than 10 day after items has been delivered.

-The item(s) must be new, unworn, unwashed, unaltered merchandise in resalable condition with original tags attached from the MONROV online store.

 

Ordering -

 

-You can conveniently shop 24 hours a day at the MONROV Online Store.

 

Payment –

·         Which cards and payment types do you accept?

MONROV accepts almost any kind of credit or debit card:

-U.S. customer can make payments via Visa, MasterCard, American Express, Discover, and JCB.

 

Shipping –

·         What shipping method do you use?

-USPS Priority Mail + USPS Priority Mail Express

·         How long does shipping typically take?

-Standard US shipping takes generally 5-10 business days. A tracking number will be provided prior to dispatching shipment.

  • Priority (5-10 business days) ($6 USD)

  • Priority Express (1-5 business days) ($21 USD)

  • Overnight (1-2 business days) ($34 USD)

International shipping delivery times vary based on the location and shipping method chosen at checkout: (Prices vary based on shipping method)

  • Standard International (10-21 business days) ($25 USD)

  • International Priority (6-10 business days) ($35 USD)

  • International Priority Express (3-5 business days) ($45 USD)

*Please do not email regarding the shipping time of your order until the given amount of time has passed for your order to arrive*

*MONROV is not responsible for any delays due to the shipping carrier or customs clearance*

Customs Policy (International Customers)

Shipments outside of the U.S. may be subject to import duties and taxes, which are applied once a shipment reaches your country. Import duties and taxes are not included in the item price or shipping cost. These possible charges are the buyer's responsibility. MONROV cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please check with your country's customs office to determine if and what these additional costs may be prior to purchasing. (Only applies to customers outside of the United States)

 

Material and Care –

 

Shirts

-MONROV shirts are made with Gildan Heavy Cotton. 100% preshrunk cotton; Seamless rib at neck; Taped shoulder-to-shoulder; Double-needle stitching throughout.

- Iron Low Heat, Do Not Bleach, Reduced Dry Clean, Machine Wash Cold Gentle, Do Not Tumble Dry

Watches

-Stainless steel case measuring 44 mm (1.7 in.) - Stainless steel bracelet strap - Three-hand quartz movement - White dial with Roman numerals and logo detail - Water resistant: 3 ATM (100 feet)

-If needed, visit your nearest mall watch kiosk for bracelet strap alterations/fitting.

 

Do you accept orders placed outside of the US?

Yes.

Where is the store based?

We are based in the United States, where all of our products are shipped directly from.

What is the order process?

Orders are processed on business days (Monday through Friday) and are shipped within 3 days of the placed order, excluding weekends and public holidays.

ADDRESS

11800 Grant Road

Cypress, TX 77429

monrov@monrovco.com

Tel: +510-417-4738

CONTACT US
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©  2018 by MONROVCO. ALL RIGHTS RESERVED

© 2020 by MONROVCO. ALL RIGHTS RESERVED